I totally agree with you shegs1. I recently emailed ebay with a suggestion that the month of december (the season of goodwill!) should be a Feedback Amnesty, where people are given a link to the items they still haven't left feedback for, and are then able to leave feedback! Simple! Unfortunately ebay haven't replied, but I thought it was a good idea! Like you, I always leave feedback immediately after payment or goods are recieved, and get disheartened when others don't do the same.
It was a difficult decision not to be able to launch the Item Not Received rating removal at the same time as the other changes. But we decided that the benefits of the other changes described above were too important to delay.
Is there any further development on this yet so there is seen to be a balance for the buyers as well as the sellers?
Regarding the existing reasons that feedback may be removed, could eBay clarify whether they will remove both feedback received AND left by the member who has traded legitimately and in compliance with the rules, or just the feedback received?
For example:
Feedback left by a member who bid on or purchased an item solely to have the opportunity to leave negative feedback for the seller, with no intention of completing the transaction
Is the feedback left by the seller allowed to remain?
When is eBay going to do something about members mailing time and time again, pestering for feedback? Most members really don't mind a polite letter with a 'pretty please' but the ones who send several reminders are a pain.
I was under the impression that feedback was 'voluntary'.
1. Removing all feedback from users who are indefinitely suspended within 90 days of registration. Later this month we will begin removing all feedback from members who are indefinitely suspended within 90 days of their registration. It’s our belief that members who are indefinitely suspended within 90 days of their registration were never truly members of the Community. Therefore, their feedback should not count.
Is this an automatic process or is it something that will occur after a time to ensure the suspended member is definitely indefinitely suspended?
My reason for asking is that it might be possible for someone to go off the rails through lack of understanding of eBay, but after negotiation and appeal, be reinstated.
2. Requiring new members to complete a tutorial before leaving neutral or negative feedback. In late November/early December we will begin requiring members who have 10 feedback or less to complete a brief tutorial before leaving their first neutral or negative feedback. In addition, we will be updating the current page all members see prior to leaving neutral or negative feedback. The updated page will emphasise the importance of communicating with your trading partner prior to leaving feedback. It will also urge members to make sure they have given their trading partner enough time to fulfil their obligations.
If the member still continues to leave a neg with no attempt to follow eBay's guidelines, will the receiving member have any recourse to appeal for removal of the neg?
Is it possible to see an additional feedback score based on the sum/average of the values of the items traded? It would save trawling through the feedback screens to check that its not full of e-book/penny purchases.
WHY IS IT POSSIBLE FOR NON PAYING BIDDERS TO STILL BE ABLE TO LEAVE FEEDBACK,MANY IS THE TIME WHEN I HAVE NOT LEFT A NEGATIVE FOR A N P B BECAUSE THEY CAN DO THE SAME IN SPITE,THIS DOESNT HELP OTHER BUYERS TO SEE A BAD BIDDERS TRUE PROFILE
I have a non-paying bidder situation at the moment. I will leave a negative when my FVF have been refunded, but I know that he is likely to leave a negative in return - completely unwarranted.
Will that negative be removed, or as in mutually agreed removal remain on my feedback but without the mark?
It is obvious that some unscrupulous people create accounts and sell/buy imaginery items using friends to bump up their feedback before they then use the account to sell using underhand and Description manipulation.
Would it not be feasible for the an alert to be automatically set to the Admin when a flurry of neagative feedbacks suddenly appear on an account which previously was recorded as 100% or within a certain threshold say 97.5%. This is because I am currently in dispute with a item which is mis-described. Then take the details of the IP address and Account details so that should the perpetrator attempt to use the same scam they can be identified and either reported to the authorities or observed to also identify their cohorts?
I'm with roofie (#7). eBay should make it clearer that feedback is voluntary and left in different ways by different people, some leave it quickly, others at the end of the month, and some not at all. Their feedback leaving habits are clear for all to see BEFORE bidding. If they expect feedback to be left as soon as they pay/leave feedback/confirm acceptance of item, then they should check out whether the seller does this before bidding with them. Not bid, then hassle the seller for feedback just because they have paid.
There should be a statement saying it is not a good idea to pester others to leave feedback.
This is a local board for local people. There is nothing for you here.
A. There is no hard and fast rule, ebay leave this decision entirely at the member's discretion. We encourage the buyer to inform the seller of any problems with the item purchased before leaving neutral or negative feedback.
This is a local board for local people. There is nothing for you here.
I see there are others concerned that negative feedback can be left by vendors who sell shoddy goods, then threaten to 'reciprocate feedback.' when you ask for a refund and I see it is possible to have this unfair feedback removed but how ? who do you contact ? is it by email or telephone ?
#18 The reason is simple. If you want to increase your feedback by 100, you set up another ID and a 100 item BIN for nothing at 1p. The other ID buys them all one after the other and leaves feedback, giving an instant boost of 100 to your feedback.
The way it works at the moment tells you how many people recommend the person.
This is a local board for local people. There is nothing for you here.
I agree with the people who have commented about buyers/sellers not leaving Feedback when the transaction has been straightforward. It is very disappointing not to receive anything from someone you have dealt with satisfactorily, having left a positive feedback for them. They are happy to receive positive feedback to boost their credits but are rather selfish not to reciprocate. I also agree concerning the fact that someone can leave a negative feedback for a Seller when THEY are the ones who have failed to complete a transaction, which is, from my understanding, a Contract.
The new feedback system is a step in the right direction, however good honest traders are still at risk as new ebayers can set up a spoof account and post false feedback onto an account. I had this done, by a bitter seller who tried to defraud me (ebay permanently suspended her for shill bidding)...she left 11 negatives, after abusing the "buy it now" system.
Anyway what I wanted to say was that it is for the person who is abused to supply evidence to get false feedback removed. Ebay should go further and not allow people with 0 rating who have just joined to bid and destroy someones feedback. Maybe you should ban users who have joined, who leave negative or neutral feedback for powersellers for a period of 30 days of joining. You have to do more...it is undermining your system..please listen to your powerseller community, who add so much to the whole ebay community. thank you for listening.
are the feedback input parameters going to be changed ?
for instance dealing with feedback after having sold multiple items to one buyer.
recently a buyer purchased 34 different items from me on the same day. this entailed the buyer and me the seller, laboriously entering the same text 34 times !!!!
Why not have a pop-up message saying how many feedback you are due to leave, and it keeps popping up when you log-on until you leave feedback? (suggestion to question posed by #21).
i wanted to say that ebay should treat established members differently that brand new users...ban them from leaveing (-) feedback for their 1st 30 days....or insist they go via squaretrade arbitration, and let the squaretrade person decide if it is justified.
This is probably the wrong place for this request, but I am going to leave it anyway. Hopefully it will catch the eye of someone in authority.
Ebay really ought to do something about the widespread and seemingly deliberate listing of items under the wrong category. I am referring particularly to the placing of modern or reproduction items under antiques. In the ANTIQUE maps, for example, it seems that the majority of listings are now either modern repro's or 20th century ordnance surveys, none of which are antique. I believe that this is killing off the listing of genuine antiques, the number of which seem to have declined over the period I have been watching it, while the non-antique listings have increased dramatically. Something to do with Freedom of Information in the US I suspect, which has facilitated access and copying of national collections.
My only suggestion is that you have separate categories for modern reproductions and modern maps (including ordnance surveys which seem to be widely collected) and these new categories are outside the parent antiques section.
I shall be interested to read an official repsonse from Ebay. Thank you.
i think that for the seller they have to leave feedback until they get there money!
and for the buyer, they are not able to buy there next item unless they have left feedback for the previous person
this is the whole point in ebay! trust and if people are not leaving feedback then there is no point, we will never know if the person is trust worthy or not!
It seems sensible to me that sellers should leave feedback as soon as they have been paid, buyers should then leave feedback when they have received the goods. Some sellers will not leave feedback until they have received feedback from the buyer. If the buyer is not happy with the item purchased and leaves negative feedback the seller does the same with any justification.
Can EBay prompt sellers to give feedback automatically when payment is made.
It seems sensible to me that sellers should leave feedback as soon as they have been paid, buyers should then leave feedback when they have received the goods. Some sellers will not leave feedback until they have received feedback from the buyer. If the buyer is not happy with the item purchased and leaves negative feedback the seller does the same without any justification.
Can EBay prompt sellers to give feedback automatically when payment is made.
Hello 1. Sellers leave feedback after buyers.Stop a neg and no item being returned for the seller. I think communication is important and bids can be resolved easier.
2. Show price range of items bidded with positive feedback ie. 99p to £500 for eBayer, so it shows that they not all 99p low value and loads of them to inflate rating before doing something weird and not so wonderful to other eBayers.
3. Shows numbers of negative vs neutral vs positive left for other eBayers. A reflection of eBayer attitude to others and a warning bell if seller/buyer is very tricky to deal with.
All feedback types - positive, negative and neutral left by the member will be removed. We do this because the reason we are removing the feedback is because if we are indefinitely suspending them, then our view is they weren’t a true member of the community.
Also, we catch a fair number of users that are attempting to shill accounts right after registration, but in the case that we miss one, the positive FB will still be removed from any active accounts they have.
**Roofie** is correct. The feedback system is a member to member system and is voluntary.
Currently, feedback is left on about 70% of all transactions. If the amount of feedback you are receiving is much lower than that, you may wish to leave feedback first to encourage the other person to leave feedback. We found that sellers that leave feedback first have a higher rate of receiving feedback.
However, it is up to each individual to determine how they wish to manage their reputation. So, nobody should read into this that eBay is stating sellers should leave feedback first. Some sellers use the receipt of feedback as the signal that the transaction is complete. Others use automated systems that look at both payment and feedback left before the system leaves feedback.
Ultimately feedback is optional, though by leaving appropriate feedback, the entire marketplace benefits, so it is in the interest of everyone to leave feedback.
I don’t have an update on the timing. A project request has been submitted and we should have a better idea about timing in the next month or so when we book all the projects. We still hope to have this complete in the first half of 2006.
We understand that this imbalances the system and negatively impacts buyers, but we didn’t want to delay the launch of removal for non-response to UPI due to development timetable for INR.
HI, WHILE I AM IMPRESSED BY THE OVERALL OPERATION OF E BAY IN GENERAL, I AM FRUSTRATED BY TWO THINGS,1 THAT THERE IS NO WAY OF CONTACT WITH E BAY STAFF BY LAND LINE TELEPHONE TO SORT OUT MORE URGENT PROBLEMS. AND 2 THE PROBLEM OF PROTECTING MY FEEDBACK FROM LESS THAN COMMITED E BAYERS. I TRADE HONESTLY AT ALL TIMES AND FEEL I DESERVE MY GOOD FEEDBACK,I DO NOT FEEL ABLE TO PROTECT IT AT TIMES. ANY THOUGHTS THANKS 689 AOD
Only the feedback in violation should be removed, however, there are some country differences with the policy due to local laws. But in general, if you left a FB comment that was in compliance and another person left a FB that was in violation only the FB left in violation should be removed.
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I totally agree with you shegs1. I recently emailed ebay with a suggestion that the month of december (the season of goodwill!) should be a Feedback Amnesty, where people are given a link to the items they still haven't left feedback for, and are then able to leave feedback! Simple! Unfortunately ebay haven't replied, but I thought it was a good idea! Like you, I always leave feedback immediately after payment or goods are recieved, and get disheartened when others don't do the same. 
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This is a local board for local people. There is nothing for you here.